[Ed. – Should be an open-and-shut case in favor of the customer.]
When you take your car to the repair shop, you expect to pick it up in better shape, not worse. …
Tiffany Walker was so happy and proud of her brand new 2020 Ford Escape when she bought it in December. It looked perfectly fine when she dropped it off at Tomball Ford for the first oil change and some warranty work. But when she saw it again, the vehicle was a total loss.
“I was shocked,” said Walker. “I couldn’t believe it. And then I immediately became angry.”
Walker said Tomball Ford employees were defensive, telling her while their mechanic was driving the vehicle during some repairs another driver failed to yield the right of way. That driver turned in front of the mechanic causing him to hit her vehicle. The police report supports that and assigns all blame to the other driver.