[Ed. – What’s in a name?]
Southwest Airlines apologized after a mother accused a gate agent of mocking her five-year-old daughter’s name and posting the child’s boarding pass on social media.
Traci Redford and her daughter Abcde, pronounced “Ab-city,” were catching a flight from California to Texas earlier this month. The mother said she had heard a gate agent laughing.
“The gate agent started laughing, pointing at me and my daughter, talking to other employees,” the mother told ABC7 News. “So I turned around and said, ‘Hey if I can hear you, my daughter can hear you, so I’d appreciate if you’d just stop.’”
Redford said the agent at John Wayne Airport posted of photo of Abcde’s boarding pass on social media, mocking her daughter’s name.
“While I was sitting there, she took a picture of my boarding pass and chose to post it on social media, mocking my daughter. It was actually brought to my attention by somebody who had seen it on Facebook and reported it to Southwest Airlines,” Redford told the news station. “And after two weeks of doing a formal complaint, Southwest hadn’t done anything.”