Are some Walmarts “better” than others?
We’re talking good customer service. Clean stores. Stocked shelves. Short check-out times. According to a new study, yes.
Andy Reich, a Columbia University Assistant Professor of Sociology says his study has revealed not all Walmarts are created equal. To simplify his findings, he says, White and rich neighborhoods have better Walmarts than Black and poor neighborhoods.
“People used words like ‘unorganized’, ‘nasty’ and ‘worst’ to describe stores in communities of color much more than they used those words to describe Walmarts in Whiter communities,” Reich said in a Skype interview.
He says he analyzed 35,000 Yelp reviews across 28-hundred Walmart stores in the U.S. He then used those keywords and matched them with the reviewers’ race and neighborhood they live in. The data was collected between 2004 and 2015.
So, does Reich’s finding resonate with Walmart shoppers in the North Carolina [sic]? WFMY did a quick survey of local Walmart shoppers to see if their responses matched up to the study.
“I would say it doesn’t apply,” said one shopper names David.