Computer programmer Greg Nelson is a self-confessed Amazon addict, buying hundreds of items on its site. But after sending back 37 items of 343 purchased, the online giant has blocked his account with immediate effect – and told him he would lose a gift card balance that he had on the account.
He insists there was a genuine reason for all his returns over the past two years – the goods were either faulty, damaged or not as described. However, Amazon has refused to let him continue buying from the site without giving him, in his words, a “proper explanation”.
Amazon told Nelson that the money held on his account as a gift card balance is lost to him, as gift vouchers can only be used on the site and have no transferable value.
His case will alarm anyone blocked by Amazon who has spent a lot of money building up a large library of Kindle books or other digital purchases, as they will fear being unable to access much of it.