Exclusive: Thousands of HealthCare.gov sign-ups didn’t make it to insurers

Exclusive: Thousands of HealthCare.gov sign-ups didn’t make it to insurers

Enrollment records for close to 15,000 HealthCare.gov shoppers were not initially transmitted to the insurance plans they selected, according to a preliminary federal estimate to be released Saturday.

While these cases pose a challenge for the Obama administration, officials say they believe the situation is improving. Since early December, fewer than 1 percent of HealthCare.gov enrollments did not make their way to health insurance plans.

“The vast majority of the work is retroactive,” Centers for Medicare and Medicaid Services (CMS) spokeswoman Julie Bataille said in an interview Friday. “We’re making sure that as we do the intense data reconciliation, we identify the things that need to be resolved so consumers can confirm they’re enrolled.”

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