72 applicants told to come back another day by counselors who can’t access exchange

72 applicants told to come back another day by counselors who can’t access exchange

The glitches in the new electronic health care sign-up system began almost immediately at the Jessie Trice Community Health Center, in one of this city’s poorest neighborhoods, and they never let up.

With a potential applicant by her side, Linda J. Lott, a certified application counselor, stood at her computer terminal and typed the word “Florida” into the insurance exchange network Web site.

“The system is down at the moment,” it read.

She smiled at Wesley Trumpler, 47, and explained, “We’ve had some slow times getting on, and we’re unable to get started.” An 800 number popped up. “People call this number, but they have had the same problem,” she added.

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With that, she walked Mr. Trumpler over to a nearby chair, gave him a brief overview of the program — “This is Obamacare, right?” he asked — and asked if he wanted to come back.

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