A mother who asked TSA agents at DFW International Airport for alternative screening for her son with special needs said they were “treated like dogs” and forced to miss a flight during an extensive security check, according to her Facebook post that has since gone viral.
But the Transportation Security Administration said in a prepared statement that it followed approved procedures to “resolve an alarm of the passenger’s laptop.”
Jennifer Williamson wrote Sunday morning that her son has a sensory processing disorder and that she asked agents to “screen him in other ways per TSA rules.”
An accompanying video shows a TSA agent patting down her son. The agent pats down his backside before moving to his front. She writes in the post they were kept for more than hour in the “horrifying” incident.
TSA disputed Williamson’s account, noting in its statement that the passengers were at the checkpoint for about 45 minutes, including the time it took to discuss screening procedures with the teen’s mother and the inspection of three carry-on items. The pat-down took about two minutes, according to the agency.