Despite a steady drumbeat of promises and efforts to improve its reputation, Comcast remains among the least-liked companies in American history. A new survey from 24/7 Wall Street combines data from the American Consumer Satisfaction Index, JD Power and Associates and a Zogby Analytics poll, and lists Comcast as the “most hated company in America.” Comcast had made some small strides in the ACSI rankings last year, but even with minor improvements still consistently battles Charter for last place in most customer satisfaction and service studies.
“The company’s internet services received the fourth worst score out of some 350 companies. In J.D. Power’s rating of major wireline services, only Time Warner Cable — recently subsumed by Charter — received a worse score in overall satisfaction,” notes the report, which adds that Comcast received the worst scores in consumer costs, billing, and reliability.
“In 24/7 Wall St.’s annual customer satisfaction poll conducted in partnership with Zogby, nearly 55% of of respondents reported a negative experience with the company, the second worst of any corporation.”