When 20-year-old Lan Cai was in a car crash this summer, it was a bad situation. Driving home at 1:30am from a waitressing shift, Cai was plowed into by a drunk driver and broke two bones in her lower back. Unsure about how to navigate her car insurance and prove damages, she reached out for legal help.
The help she got, Cai said, was less than satisfactory. Lawyers from the Tuan A. Khuu law firm ignored her contacts, and at one point they came into her bedroom while Cai was sleeping in her underwear. “Seriously, it’s super unprofessional!” she wrote on Facebook. (The firm maintains it was invited in by Cai’s mother.) She also took to Yelp to warn others about her bad experience.
The posts led to a threatening e-mail from Tuan Khuu attorney Keith Nguyen….
Nguyen and his associates went ahead and filed that lawsuit, demanding the young woman pay up between $100,000 and $200,000—more than 100 times what she had in her bank account.