Travellers are used to lost luggage, booking errors and on-board delays — but now an American airline is being sued for mixing up two children and sending them to the wrong cities.
One of the boys’ mothers has filed a lawsuit against JetBlue Airways for the mistake, saying she suffered “great emotional distress, extreme fear, horror, mental shock, mental anguish and psychological trauma”.
Maribel Martinez said she was shocked when her five-year-old son, Andy Martinez, failed to turn up at John F Kennedy international airport in New York as she waited to meet him on 17 August. Her son had instead been put on a flight to Logan airport in Boston, Massachusetts – 215 miles away.
To make matters worse, JetBlue staff escorted Andy to a woman he had never seen before, having told him he was being reunited with his mother.