Yesterday, I had an opportunity to meet with some of the senior staff at Facebook, including Mark Zuckerberg and Sheryl Sandberg. I found the meeting deeply disturbing — but not for the reasons you might think.
Before I dig in, since I’ll be talking about bias, let me share a bit about mine. I have been an avid Facebook user for about 8 years. I have 3.2 million followers. I consistently see high engagement on my Facebook page. We have begun using Facebook’s live video streaming platform and are encouraged by the results and plan on utilizing it more. The Facebook staff has always treated me and my staff kindly. They have been responsive, helpful, and available. I came into the meeting today wanting to believe that Facebook was a good, if not perfect, actor.
Walking out of the meeting, I was convinced that Facebook is behaving appropriately and trying to do the right thing. They were humble, open, and listened intently to everyone in the room.
So what disturbed me?