More employees from the embattled Obamacare contractor Serco are stepping forward with allegations they are being paid to do nothing, KLOR-MO reports.
Following his report, Nagus spoke with employees from a Rogers, Arkansas Serco office. The employees were afraid of retribution so their identities were protected.
Some of the familiar allegations include one man who said he has processed about 40 health insurance applications in six months. Moreover, the Rogers office had a day and night shift to make outbound calls. An unnamed worker told Nagus they are prohibited from calling anyone after 9 and yet are required to stay on the clock until midnight.
“So why even be there until midnight?” Nagus asked.
“I don’t know,” said the Serco employee. “Good question.”
“So they make the calls stop at 9, so from 9 to midnight are the callers kind of bored?” Nagus continued.