Tens of thousands of hotels don’t allow guests to directly reach emergency services when they dial 911, according to a national survey taken after a 9-year-old girl couldn’t call for help while her mother was being stabbed to death in a Texas motel.
The killing of Kari Hunt Dunn spurred a petition that has garnered more than 440,000 signatures demanding hotels and motels be required to enable the direct dialing of 911. Many hotels require callers to dial “9” before 911 or have some other system, such as calling first to the front desk, which advocates say can lead to panic and confusion in an emergency.
The petition got the attention of Federal Communications Commission member Ajit Pai, whose office on Monday announced the results of a survey done after Dunn’s death by the American Hotel & Lodging Association. The industry group found that about 45 percent of franchised hotels and motels and 32 percent of independent hotels have direct 911 dialing.