Testers say federal health care website runs slow

Testers say federal health care website runs slow

[Ed. – Nothing gets past these people.]

If you’re waiting until the last minute to sign up for coverage under President Barack Obama’s health care law, a little extra patience might come in handy.

HealthCare.gov, the online portal to taxpayer-subsidized health insurance, runs slowly when compared with major private health insurer websites. That’s according to an analysis for The Associated Press by Compuware, a Detroit company that measures website performance.

The tests found that response time for HealthCare.gov averaged nearly nine seconds nationally over the seven-day period that ended Tuesday. Generally, response time for leading private health insurance websites averages just under five seconds. Based on that real-world comparison, Compuware says the speed of HealthCare.gov is “unacceptable.”

On the positive side, HealthCare.gov was available more than 98 percent of the time, about average for the industry.

Compuware defines “response time” as the time it takes a first-time user to load the home page for a given website. The company’s tests did not attempt to go through the entire process of applying for health insurance, which involves submitting personal and income details, getting the information verified by government agencies, and finally selecting a plan.

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