Covered California stands by convicted-felon enrollment counselors

Covered California stands by convicted-felon enrollment counselors

SACRAMENTO (CBS13) — Kimberly Mallory was just one of hundreds of CBS13 viewers who reached out both online and on the phone to share her frustrations that dozens of insurance counselors with Covered California have criminal pasts.

Her daughter recently enrolled in the program.

“I was just completely shocked that they would put somebody in charge that could steal, you know possibly steal your information,” Mallory said.

According to data provided to CBS13 by Covered California, 31 of the nearly 4,000 working to sign up people for new policies have convictions. One was for harm and injury to a child. A second was convicted of two counts of forgery, while a third has burglary and forgery convictions spanning two decades.

Still, they’re allowed access to the personal information of the people that they are enrolling.

Dana Howard with Covered California says all applicants go through scrutiny to make sure the counselor has changed their ways.

“We don’t believe there is any heightened reason for  consumers to be alarmed,” he said.

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